Compassion Exception Policy (CEP)
At tripzhelp, we prioritize traveler support with empathy. Our Compassion Exception Policy provides exclusive discounts for military personnel, bereavement cases, and visually impaired travelers. Reach out to our team to confirm eligibility and explore how we can assist with your travel needs.
Refund and Credit Terms
Refunds or future travel credits are subject to the airline’s fare rules and policies. When changes, cancellations, or refunds are allowed, a per-passenger, per-ticket service fee may be charged. These fees reflect the effort required to process your request and vary depending on the complexity of the modification.
Transaction and Service Fees
Booking and post-ticketing service fees are non-refundable and subject to change without prior notice. These fees are distinct from any airline or supplier charges, which are also passed on to the customer. The total price provided at booking includes all applicable taxes and fees, ensuring no surprises.
Government Taxes and Fees
Taxes and fees imposed by governments or authorities may change unexpectedly. We ensure clarity by incorporating these into the final price quoted at booking, so you’re fully aware of your total cost upfront.
Refund Eligibility
Refunds are available only when:
- The airline’s fare rules permit cancellations and refunds.
- A refund request is submitted through our platform and approved.
- The booking is not classified as a “no show.”
- We obtain a waiver from the airline or supplier to process the refund. Our team will guide you through these conditions and keep you updated.
Contact Center Service Fees
Bookings made via our contact center may incur additional fees compared to online bookings, ranging from $10 to $200 per passenger. Senior citizens may be eligible for a reduced fee of up to $100, which may include premium package benefits. Contact us for more information.
Special Services
We provide exceptional services on a case-by-case basis, subject to airline approval and fare rules. These include:
- Misspelt Names: If the name on your ticket doesn’t match your passport or ID, we’ll assist in correcting it.
- Visa/Passport Issues: A denial letter may be required for resolution.
- Baggage Concerns: Retain all receipts and luggage tags for processing.
- No-Show Situations: Submit documentation explaining the missed departure.
- Denied Booking: Provide proof of boarding denial.
- Duplicate Tickets: Submit copies of identical itineraries for refund requests. Special service fees are charged only after the service is completed and approved by the airline.
