Refund Policy
This policy outlines the refund process for bookings made via our platform, including your responsibilities and any applicable fees. As we work with airlines, hotels, and other providers, their terms primarily govern refund handling.
Ticket Refundability
The majority of tickets reserved through our service are non-refundable, in line with airline regulations. When an airline permits cancellation, you may receive a travel credit for future use with the same carrier and passenger. These credits expire according to the airline's schedule and cannot be redeemed afterward. Applying a credit to a new booking requires payment of any price difference.
Cancellations must occur before flight departure to ensure processing; post-departure attempts are not guaranteed. Given varying airline policies, please consult our customer support for details on your specific reservation to prevent unexpected issues.
Cancellation Fees and Refund Eligibility
Here’s a breakdown of how cancellations work based on when you cancel:
| Days Before Departure | Cancellation Fee | Refund Eligibility |
|---|---|---|
| 90+ days | No penalty (Full refund) | ✅ Full refund (minus non-refundable deposits) |
| 89–75 days | Deposit forfeited | ❌ No refund of deposit |
| 74–61 days | 50% of the fare | ❌ Partial refund |
| 60–31 days | 75% of the fare | ❌ Small refund, if any |
| 30–0 days | 100% of the fare | ❌ No refund (full penalty) |
Refund Eligibility
We can process a refund only if:
You request cancellation and refund via our platform, and the ticket's fare rules allow it.
You are not marked as a "no-show" (providers typically do not refund no-show cases).
We obtain approval or a waiver from the provider (e.g., airline, hotel, or car rental).
Refund Process
Follow these steps:
- Submit Your Request: Contact customer support to initiate cancellation and refund. We'll email a tracking number to acknowledge receipt—note that this confirms only that your request is in progress, not approval.
- Provider Review: We'll reach out to the provider per their policies and provide updates on their response.
- Processing Time: Approved refunds generally appear on your credit card within 60-90 days, subject to provider fees and timelines—we cannot specify exact dates.
Additional Guidelines
Refunds hinge on the ticket's fare rules permitting them.
No-show passengers who miss flights are generally ineligible for refunds.
Once approved, refunds are finalized within up to 21 business days.
Modifications to bookings should occur at least 72 hours before departure, though this varies by airline—verify with our team.
Amendment fees are determined by the airline and booking class.
Need Assistance?
Have questions or need help with a refund? Reach out to our customer support team. We’re here to guide you through the process and ensure clarity every step of the way.
